Shipping policy

Our products are shipped via UPS Standard Ground Service. UPS requires that an adult signature be obtained to confirm delivery.

Where do you ship to?

We ship to anywhere in Canada and the contiguous United States.

How long will my order take?

We ship orders during regular business hours on Monday to Friday, except holidays. We generally ship within 2 business days or less. The globes ship from our Vancouver, Canada warehouse, and transit times vary from 3–4 business days for destinations on the US West Coast, and 7–8 business days for the US East Coast.

Why am I being charged for shipping?

Our plasma globes are double-boxed and padded to protect them during transit. The shipping carton measures 17" x 17" x 27" and weighs approximately 17 pounds, but ships as nearly 57 pounds because of the large carton size.

Due to the large size of the globes, our actual freight cost is quite high, varying from about $80–$95, depending on the distance. To help us recover part of this cost without putting the whole burden on the customer, we charge a nominal fee of $30 for each plasma globe shipped.

If you believe you can save money by using your own account with a freight company, please contact us with that information.